The Concept and The Solution

Most motivational techniques offer what is at best a temporary facelift. However at PCS we work with companies to achieve permanent changes that result in increased productivity. Our first point of focus is the individual. Secondly, the technological systems are assessed. This integrated approach to increased productivity is designed to reposition employees in areas where they will be most efficient.

Although it is generally agreed that human capital is the most important factor in business, it is most often the area that accounts for the least amount of developmental expenditure. Generally vast sums of money are spent on physical resources, neglecting the development of the human capital.

Employees are often academically qualified and experienced, but are they the best psychological fit for their positions?

Furthermore, persons may be transferred or promoted from within the organisation quite often because they are doing an excellent job. However, is consideration given to the person’s psychological compatibility for the new position?

In finding solutions, some of the tools used are:

• Psychological Assessment : Assesses the individual’s temperament & attitude. This information is then used to supervise and motivate the individual.
• Training Needs Analysis: Analyses training needs and designs performance specific training.
• Marketing Services: Includes Market Research, Market Planning, Advertising & Public Relations.
• Telephony Computer Integration: PBX telephone systems and Message-On-Hold Telephone Advertising Systems.

PCS brings a new insight into productivity and will help you to select, motivate, coach, counsel, nurture and develop your Human Resources to integrate seamlessly with your Telephony and Computer Systems in an organised way that will increase your profits.